On a more aggravating note, Papa John's might have lost valuable customers. The One and I were famished and wanting lunch. We did not have anything prepared and figured pizza would be nice as I build and she works on her school project. We called a little after noon, and was informed that it would be an hour to an hour and fifteen. An hour and a half later we call to see where our pizza is. We were given a very short answer that it is being delivered, no apology for the time. Another half hour pasts, making it two hours, before our pizza arrives. The gentleman who delivered was actually quite nice, but still no apology on the delay in delivery. After turning the delivery man away I realize our pizza is barely warm. Not too much of a surprise after two hours of waiting. What was a surprise was that our extra cup of garlic sauce that we ordered was not in the box. I was able to catch the man before he left; he apologized, gave me fifty cents and told me that I could call in for a credit of some sort. A call was certainly in order.
As aggravating as it was to wait two hours and be given an incomplete and cold order, it was nothing compared to my phone call. When I called up and explained the situation to the person on the other end, the response I received was that the pizza was made and then delivered. That he did not understand why it would be cold because it was not sitting around the store. No apology. Further infuriated at this point, something that was easily distinguishable in my voice as I was very firm but not rude, I again repeated my frustrations with this person and said that it was unacceptable. I was given not only the same response but an added tone as if this was not the persons fault or problem. I then asked for the manager, the person replied that he was in fact the manager. This just plain shocked me. I even explained to the man on the phone that I was surprised to hear he was the manager and even more surprised that was the answer I received. He told me that he did not know what I wanted him to do. I told him that he did not even apologize for anything. His only attempt at an apology went something like this "I am sorry, but we are busy. I made your pizza and it went out for delivery right away. We are still behind on orders right now." Wow. I could not have been more upset.
The supposed manager again said he did not know what I wanted but asked if I wanted compensation. When I said something would be nice, he told me that my next order would be credited. I asked how I would prove that I should be compensated and he simply told me just to call in and tell them I talked to the manager and that I was suppose to be compensated. At this point I may have become snappy. I did not believe that I was in any way going to be compensated. I asked if he was going to write something down as proof and he told me all I would have to do is call. After another exchange he told me to ask for a manager and explain the situation and I, and I want to be very clear on this, SHOULD be compensated. Unbelievable.
I had enough up to that point. I told the manager that I apologize that he was busy, but that his answer was still unacceptable. I even apologized that I may have added to his rough day and wished him well. I wanted to slam the phone down on him; I settled for simply angrily pushing the end call button. After all of this, and microwaving our pizza to make it warm, The One and I decided that we should put in a complaint someone even higher. We put the complaint in at Papa John's website and received a prompt reply apologizing for the situation and that our complaint is being forwarded to the owner of the establishment. We'll see what happens after this.
And then it ends,
Skate
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